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FAQ

1.Why can’t I find the product or model (MTM, PN) on the PSREF website?

There are multiple reasons that a certain product or model may not be found on the PSREF website.

a.Product / region limitation
PSREF website has not yet supported the full portfolio of Lenovo products, nor all the regions globally. (Commercial products in EMEA and US, consumer products in US and Canada are supported)

b.Incorrect criteria inputted
To search EMEA models, input the first 8 digits of the model numbers as the key words. For example, 20FH001AUK should be searched with 20FH001A.

c.CTO models not supported
PSREF only covers the standard model, the CTO (configuration to order) models can’t be find on PSREF.

d.Withdrawn products
Products have been withdrawn and can be found in the “Withdrawn Products” section.

2.Why are the contents under the Models tab not showing properly?

Try turning off the compatibility mode setting of your browser. If the problem still exists, please email psref (psref@lenovo.lcom)to report the issue.

3.What’s the update frequency of PSREF?

In general, psref updates every 3 weeks. It will include the new products and new models launched during the past window.

4.What does the “++”, “xx”, “**” mean in the model number (e.g. 20E60014++)?

The wildcard “++” (or “xx”, “**”) in the model number represents the country code. For example, in 20E60014UK and 20E60014FR, UK and FR are the country codes. Model numbers with the same first 8 digits indicate the same configuration, the only difference are the language of the keyboards / operating systems and the pre-installed software.

The models end with "++" are available in EMEA (WE, EAST, and MEA) countries.

The models end with "xx" are available in EAST countries.

The models end with "**" are available in MEA countris.

Please see detailed country codes matrix below.

Country Code GEO Country
AC AG ARGENTINA
AR AG ARGENTINA
BR AG BRAZIL
CA AG CANADA
CC AG CANADA
CB AG CHILE
CE AG CHILE
CL AG CHILE
LD AG MEXICO
LL AG MEXICO
LM AG MEXICO
SS AG USA
US AG USA
AU AP AUSTRALIA
HH AP HONG_KONG
HK AP HONG_KONG
IG AP INDIA
IA AP INDONESIA
ID AP INDONESIA
JE AP JAPAN
JP AP JAPAN
KD AP KOREA
KR AP KOREA
MA AP MALAYSIA
MY AP MALAYSIA
NZ AP NEW_ZEALAND
PA AP PHILIPPINES
PH AP PHILIPPINES
SB AP SINGAPORE
SG AP SINGAPORE
TC AP TAIWAN
TW AP TAIWAN
TA AP THAILAND
TH AP THAILAND
VA AP VIETNAM
VN AP VIETNAM
FE EAST AFRICA_FRENCH_PORTUGUESE
PE EAST AFRICA_FRENCH_PORTUGUESE
UE EAST AFRICA_UK
AT WE AUSTRIA
MB WE BELGIUM
BM EAST BULGARIA
SC EAST CROATIA
CY EAST CYPRUS
EU EAST CZECH_REPUBLIC
MC EAST CZECH_REPUBLIC
MD WE DENMARK
ED MEA EGYPT
FR WE FRANCE
GB WE GERMANY
GE WE GERMANY
GM EAST GREECE
CX EAST HUNGARY
EE EAST HUNGARY
HV EAST HUNGARY
IW WE ICELAND
IU WE ISRAEL
IV WE ISRAEL
IX WE ITALY
ML WE LUXEMBOURG
EQ EAST MIDDLE_EAST_EM
MH WE NETHERLANDS
NX WE NETHERLANDS
MN WE NORWAY
PB EAST POLAND
PG WE PORTUGAL
RI EAST ROMANIA
RK EAST RUSSIA
RT EAST RUSSIA
AD MEA SAUDI_ARABIA
YA EAST SERBIA
XS EAST SLOVAKIA
ZA MEA SOUTH_AFRICA
SP WE SPAIN
MS WE SWEDEN
MX WE SWEDEN
MZ WE SWITZERLAND
TX EAST TURKEY
UK WE UK
CD PRC CHINA
Country Code GEO Country
AR AG ARGENTINA
AC AG ARGENTINA
AS AG ARGENTINA
BP AG BRAZIL
BR AG BRAZIL
VB AG BRAZIL
VC AG BRAZIL
CA AG CANADA
CC AG CANADA
CL AG CHILE
CB AG CHILE
CS AG CHILE
CE AG CHILE
CG AG CHILE
LM AG MEXICO
LD AG MEXICO
LS AG MEXICO
LL AG MEXICO
LE AG MEXICO
SS AG USA
US AG USA
AU AP AUSTRALIA
AM AP AUSTRALIA
HH AP HONG_KONG
HC AP HONG_KONG
HK AP HONG_KONG
HF AP INDIA
IG AP INDIA
IN AP INDIA
IH AP INDIA
HA AP INDIA
ID AP INDONESIA
IF AP INDONESIA
IA AP INDONESIA
JE AP JAPAN
JP AP JAPAN
KE AP KOREA
KU AP KOREA
KR AP KOREA
MY AP MALAYSIA
ME AP MALAYSIA
MA AP MALAYSIA
NZ AP NEW_ZEALAND
NW AP NEW_ZEALAND
PH AP PHILIPPINES
PC AP PHILIPPINES
PA AP PHILIPPINES
SG AP SINGAPORE
SB AP SINGAPORE
LK AP SRI_LANKA
TC AP TAIWAN
TW AP TAIWAN
TE AP TAIWAN
TH AP THAILAND
TB AP THAILAND
TA AP THAILAND
VN AP VIETNAM
VE AP VIETNAM
VA AP VIETNAM
FM EAST AFRICA_FRENCH_PORTUGUESE
PM EAST AFRICA_FRENCH_PORTUGUESE
EM EAST AFRICA_FRENCH_PORTUGUESE
UM EAST AFRICA_UK
MB WE BELGIUM
BL EAST BULGARIA
CR EAST CROATIA
MC EAST CZECH_REPUBLIC
MD WE DENMARK
EX MEA EGYPT
MF WE FINLAND
FN WE FRANCE
FR WE FRANCE
GE WE GERMANY
MG EAST GREECE
GH EAST GREECE
HX EAST HUNGARY
EE EAST HUNGARY
EU EAST HUNGARY
IL WE ICELAND
IU WE ISRAEL
IV WE ISRAEL
IX WE ITALY
ML WE LUXEMBOURG
EQ EAST MIDDLE_EAST_EM
ER EAST MIDDLE_EAST_EM
EW EAST MIDDLE_EAST_EM
MH WE NETHERLANDS
NX WE NETHERLANDS
MT WE NORDICS
MN WE NORWAY
PS MEA PAKISTAN
PB EAST POLAND
PG WE PORTUGAL
RI EAST ROMANIA
RK EAST RUSSIA
RU EAST RUSSIA
AX MEA SAUDI_ARABIA
KT MEA SAUDI_ARABIA
YA EAST SERBIA
XS EAST SLOVAKIA
ZY EAST SLOVENIA
SA MEA SOUTH_AFRICA
SP WE SPAIN
MS WE SWEDEN
MX WE SWEDEN
MZ WE SWITZERLAND
TS EAST TURKEY
TX EAST TURKEY
TU EAST TURKEY
UK WE UK
UA EAST UKRAINE
UC EAST UKRAINE
CN PRC CHINA
CW PRC CHINA
CD PRC CHINA
CV PRC CHINA
CT PRC CHINA
CH PRC CHINA
DJ PRC PRC
DL PRC PRC
DG PRC PRC
DH PRC PRC
Country Code GEO Country
AR AG ARGENTINA
AC AG ARGENTINA
LL AG MEXICO
LM AG MEXICO
LD AG MEXICO
SS AG USA
US AG USA
CL AG CHILE
CE AG CHILE
CB AG CHILE
BR AG BRAZIL
CA AG CANADA
CC AG CANADA
IG AP INDIA
KE AP KOREA
KR AP KOREA
KU AP KOREA
ID AP INDONESIA
IA AP INDONESIA
JP AP JAPAN
JE AP JAPAN
HK AP HONG_KONG
HC AP HONG_KONG
HP AP HONG_KONG
TE AP TAIWAN
TC AP TAIWAN
TW AP TAIWAN
TH AP THAILAND
TA AP THAILAND
MY AP MALAYSIA
MA AP MALAYSIA
PH AP PHILIPPINES
PA AP PHILIPPINES
SG AP SINGAPORE
SB AP SINGAPORE
VN AP VIETNAM
VA AP VIETNAM
AU AP AUSTRALIA
NZ AP NEW_ZEALAND
AW MEA SAUDI_ARABIA
AX MEA SAUDI_ARABIA
MC EAST CZECH_REPUBLIC
XS EAST SLOVAKIA
RI EAST ROMANIA
CR EAST CROATIA
ZY EAST SLOVENIA
SA MEA SOUTH_AFRICA
MF WE FINLAND
PB EAST POLAND
MZ WE SWITZERLAND
ML WE LUXEMBOURG
FM EAST AFRICA_FRENCH_PORTUGUESE
EM EAST AFRICA_FRENCH_PORTUGUESE
PM EAST AFRICA_FRENCH_PORTUGUESE
FR WE FRANCE
IL WE ICELAND
EX MEA EGYPT
TX EAST TURKEY
MG EAST GREECE
UA EAST UKRAINE
BL EAST BULGARIA
RK EAST RUSSIA
RU EAST RUSSIA
YA EAST SERBIA
MD WE DENMARK
UM EAST AFRICA_UK
UK WE UK
PS MEA PAKISTAN
PG WE PORTUGAL
IU WE ISRAEL
IV WE ISRAEL
MB WE BELGIUM
GE WE GERMANY
MS WE SWEDEN
SP WE SPAIN
MT WE NORDICS
NX WE NETHERLANDS
MH WE NETHERLANDS
MN WE NORWAY
IX WE ITALY
EU EAST HUNGARY
EE EAST HUNGARY
HX EAST HUNGARY
CN PRC CHINA
CW PRC CHINA
CD PRC CHINA
CH PRC CHINA
Country Code GEO Country
AC AG ARGENTINA
AR AG ARGENTINA
BR AG BRAZIL
CA AG CANADA
CC AG CANADA
CB AG CHILE
CE AG CHILE
CL AG CHILE
LD AG MEXICO
LL AG MEXICO
LM AG MEXICO
SS AG USA
US AG USA
AU AP AUSTRALIA
HH AP HONG_KONG
HK AP HONG_KONG
IG AP INDIA
IA AP INDONESIA
ID AP INDONESIA
JE AP JAPAN
JP AP JAPAN
KD AP KOREA
KR AP KOREA
MA AP MALAYSIA
MY AP MALAYSIA
NZ AP NEW_ZEALAND
PA AP PHILIPPINES
PH AP PHILIPPINES
SB AP SINGAPORE
SG AP SINGAPORE
TC AP TAIWAN
TW AP TAIWAN
TA AP THAILAND
TH AP THAILAND
VA AP VIETNAM
VN AP VIETNAM
FE EAST AFRICA_FRENCH_PORTUGUESE
PE EAST AFRICA_FRENCH_PORTUGUESE
UE EAST AFRICA_UK
AT WE AUSTRIA
MB WE BELGIUM
BM EAST BULGARIA
SC EAST CROATIA
CY EAST CYPRUS
EU EAST CZECH_REPUBLIC
MC EAST CZECH_REPUBLIC
MD WE DENMARK
ED MEA EGYPT
FR WE FRANCE
GB WE GERMANY
GE WE GERMANY
GM EAST GREECE
CX EAST HUNGARY
EE EAST HUNGARY
HV EAST HUNGARY
IW WE ICELAND
IU WE ISRAEL
IV WE ISRAEL
IX WE ITALY
ML WE LUXEMBOURG
EQ EAST MIDDLE_EAST_EM
MH WE NETHERLANDS
NX WE NETHERLANDS
MN WE NORWAY
PB EAST POLAND
PG WE PORTUGAL
RI EAST ROMANIA
RK EAST RUSSIA
RT EAST RUSSIA
AD MEA SAUDI_ARABIA
YA EAST SERBIA
XS EAST SLOVAKIA
ZA MEA SOUTH_AFRICA
SP WE SPAIN
MS WE SWEDEN
MX WE SWEDEN
MZ WE SWITZERLAND
TX EAST TURKEY
UK WE UK
CD PRC CHINA

5.How to browse the model configurations in the Full screen mode?

Browsing the product page in full screen mode might be more convenient for some visitors who use the computers with lower screen resolution. Simply click the “FullScreen” button on the right-upper-corner of the product configuration table, it will prompt you a new window with full screen browsing.

6.How to filter out the models with the configurations I desire?

On the product page, click on the column titles of the configuration table to enable filtering or sorting.

7.What is the difference between exporting in PDF and Excel files?

On the product page, you are allowed to export the model’s configurations in two file formats, Excel or PDF. Exporting in excel has no model limitation, you can export all models or your filtered models in one excel file, but it has only configuration table, no product general specifications and product photos, whereas exporting in Pdf will contain product specifications and product photos besides the configurations table, there are 3 types of PDFs you can select:

  • PDF: up to 10 any filtered models in one PDF
  • All US models: all US-only models in this PDF
  • All EMEA models: all EMEA-only models in this PDF

8.How to sign up to receive PSREF newsletter?

Sign-up PSREF newsletter will keep you notified the newest updates on PSREFR website. To subscribe the Psref newsletter, please click on the home page of PSREF website and you will receive a notification email if registration successfully.